Return-Policy

Cancellations, Returns, Refunds & Exchanges

Effective Date: July 1, 2021

Last Updated: [date offset=”-1 days”]

Cancellations, Returns

Cancellation Policy on Unshipped Orders

Cancellations and Refunds will be automatically approved on all Unshipped orders.  No questions asked.  Contact us immediately at (813)-720-7914.

The refund will be processed as soon as we speak with you and you will  receive a refund confirmation receipt to your email to you as soon as its processed.  Please allow 2-7 business days for the funds to be back in your account which we have no control over once the refund is processed, however, it usually only takes a few days depending on your bank.

Return Policy on Unopened Orders Received by Customer

Returns will be automatically approved on all Unopened product(s) purchased within 30 days from the date of delivery confirmation.  No questions asked.  Contact us immediately at (813)-720-7914 with your Name, Order #, Products your be returning, and the Reason You’re Returning the item(s).

We will then Cancel the Order in the system and track the order so we can issue you a refund.

As soon as the items are received, inspected and approved, you’re refund will be processed. You will  receive a refund confirmation receipt to your email.  Please allow 2-7 business days for the funds to be back in your account which we have no control over once the refund is processed, however, it usually only takes a few days depending on your bank. If through no fault of our own, you decide to return the product, order and return shipping charges may be subtracted from your refund amount.  If the return is due to an error on our part, we will pay for the return shipping charges and reimburse you for any order shipping charges paid by the customer.

Return Policy on Products Received by Customer that have been used and/or opened.

If you are unhappy with the product, or are unable to take the product for medical reasons outside of your control, within 30 days from the date of delivery confirmation, you must return the remaining items in your order to be eligible for Refund.

Refunds will be automatically approved on all Unopened product(s) purchased within 30 days from the date of delivery confirmation.  No questions asked.

In most cases refunds will be given to those who honestly and fairly tried a product, did not consume more than 20%, and for any reason are still unhappy.  We handle refund requests on opened and/or used products within 30 days from the date of delivery on a case-by-case basis fairly and are happy to listen to any of your concerns. 

To be considered for a refund you must meet at least one of the following conditions:

  1. Have an unopened products.
  2. Receive the wrong product.
  3. Received a damaged or melted product.
  4. You are unable to continue taking the product because for medical reasons outside of your control AND there is still at least 80% of the product remaining in the original packaging.
  5. You are unable to continue taking the product because for medical reasons outside of your control AND there is less than 80% of the product remaining in the original packaging AND you consulted with your doctor prior to taking the product as directed in our terms. (DOCTOR’S NOTE REQUIRED)
  6. The product is opened AND you are unhappy with the product (for any reason) AND at least 80% of the product remains.  eg. You ordered a 30ct gummies and have only taken 6 gummies (24 remain) or eg. You ordered a 30mL tincture and 24mL are still in the bottle or you ordered a 1mL cartridge or syringe and at least 0.8mL are still in the cart or syringe.  Any products where more than 20% of the individual product have been used, consumed, spilled, or are no longer in the original packaging WILL NOT be eligible for a refund.

Refunds will not be given to customers that:

  1. Improperly took the products or assumed unrealistic expectations of results. 
  2. Customer’s doctor has advised them to stop taking them after they’ve opened and tried the product(s) for a pre-existing condition.  Please consult your physician PRIOR to taking any product to verify there are not risks of drug interactions or other medical concerns.
  3. Used more than 20% of the product prior to returning the item.

Additional non-returnable items:

  • Custom Formulated Items
  • Private Labelled products
  • Bulk Gummies

To complete your return, we require a receipt or proof of purchase.

As soon as the items are received, inspected and approved, you’re refund will be processed. You will  receive a refund confirmation receipt to your email.  Please allow 2-7 business days for the funds to be back in your account which we have no control over once the refund is processed, however, it usually only takes a few days depending on your bank.

If the return is due to an error on our part, we will pay for the return shipping charges and reimburse you for any order shipping charges paid by the customer. 

If through no fault of our own, you decide to return the product, actual order and return shipping costs, paid by either customer or supplier, and at our sole discretion, may be subtracted from your refund amount.  This includes the cost of shipping the item to you even though you received Free Shipping as part of the order. 

 

Return Policy on Gifted Items

If you have received this item as a gift, you may initiate a refund if you can provide us with the email address used during the original online purchase, however any Refund will go to the original purchaser.

 

Return Shipping Label

Return shipping is the customers responsibility and will not be provided by ESP Hemp

Refund Policy on Shipping Charges

If through no fault of our own, you decide to return the product, order and return shipping charges may be subtracted from your refund amount.  If the return is due to an error on our part, we will pay for the return shipping charges and reimburse you for any order shipping charges paid by at time of purchase.

 

Refunds

Upon receipt of your registered online purchase return, you will receive an email confirmation letting you know we’ve received your return.  The product and its contents will be visually inspected and in some cases its contents will be measured and tested in our lab if we feel the contents have been tampered with or somehow replaced.

The shrink wrapped and tamper proof seal must be intact and the product must be in its original condition.  The original condition of the product is its condition prior to leaving facility, which has been documented on recorded video during the fulfillment process and will be compared to the return.  Minor wear and tear from shipping and packing are deemed acceptable.

As soon as the items are received, inspected and approved, you’re refund will be processed. You will  receive a refund confirmation receipt to your email.  Please allow 2-7 business days for the funds to be back in your account which we have no control over once the refund is processed, however, it usually only takes a few days depending on your bank. If through no fault of our own, you decide to return the product, order and return shipping charges may be subtracted from your refund amount.  If the return is due to an error on our part, we will pay for the return shipping charges and reimburse you for any order shipping charges paid by the customer.

Approved refunds will be sent via the original credit card or payment method used.  If you purchased a product with store credit you received during a promotion, for affiliate commissions or for sending us a referral AND your refund is approved you will receive your store credit, not cash.

If you have not received an approved refund within 10 days from the refund approval date, please call (813)-720-7914 immediately so we may correct this as soon as possible.

 

Exchange Policy

Unopened products can be exchanged for any reason within 30 days from the date of delivery confirmation.  No questions asked.

To exchange an online purchase, you must first register the exchange by emailing info@esphemp.com (put “EXCHANGE” in the subject line) or by calling (813)-720-7914.

You will receive a confirmation email at the email used during your purchase with mailing instructions once your exchange has been registered in our tracking system.  Shipping costs for returning the item you wish to exchange and shipping costs for your new product are the responsibility of the buyer.

If you have received this item as a gift, you may exchange the item provided you can provide us with the email address used during the original online purchase.